Part-time NHS 111 Call Handler Position at Herts Urgent Care

Are you ready to make a significant impact in healthcare? At Herts Urgent Care (HUC), we’re on a mission to ensure that each of our 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the healthcare they need, when they need it. Our services, which include NHS 111 and Out of Hours GP, are available around the clock, every day of the year. We’re seeking individuals, even without prior healthcare experience, to join us in making a difference in our communities.

Position: NHS 111 Call Handler
Employment Type: Part-time
Compensation: £12.21 per hour
Location: Peterborough, UK

Roles & Responsibilities

– Patient Triage: Handle both urgent and non-urgent cases, guiding patients to the most appropriate healthcare provider or service.
– NHS Pathways Software: Evaluate patients’ conditions and direct them to the correct healthcare professional or service.
– Advanced Training: Utilize your exceptional listening and questioning skills to provide clear advice and right direction to patients. Note that training runs for 6 weeks, from 9am-5pm, regardless of contracted hours.

Eligibility Requirements

Essential Criteria

– Resides within a 60-minute commute
– Possesses customer service experience
– Holds the right to work in the UK
– Can commit to a full-time, 6-week training program (9am-5pm Monday- Friday)

Desirable Criteria

– Previous experience in call handling

Please note that you must have the legal right to work in the UK at the time of application. We are unable to offer sponsorship for this position.

Benefits

– Career Growth: Our ongoing expansion means a wealth of opportunities for you!
– Diverse Roles: As a 111 Call Handler, you are the first point of contact, making a significant difference in patients’ lives.
– Skill Development: No previous healthcare experience is required. We provide ample opportunities for skill enhancement and career progression within our organization.
– Community Impact: Play a crucial role in your community by providing essential care and support.
– Collaborative Environment: Become part of a supportive team that operates like a family, working together to make a difference.
– Free Training: Our extensive 6-week, full-time training program equips you with all the necessary skills. We also provide ongoing support and skill development once you start handling calls.

Application Process
For more information and to apply, CLICK HERE.