Project Support Officer (Sponsorship Available) at Central and North West London NHS Foundation Trust

Employer: Central and North West London NHS Foundation Trust
Job Title: Project Support Officer
Location: London, United Kingdom
Salary: £37,259 – £45,356 per annum
Job Type: Full-time
Closing Date: 12 November 2025

Job Summary

The Business Intelligence (BI) Project Support Officer will play a vital role in supporting project delivery within the BI Department. This role involves providing high-quality administrative and coordination support to ensure smooth departmental operations and successful implementation of key initiatives.

The position works closely with the Project Manager and other colleagues across the Trust, serving as a central contact for meetings, communications, and project documentation. This is an excellent opportunity to contribute to data-driven initiatives that enhance services across CNWL.

Note: The vacancy may close early if sufficient applications are received.

Main Duties and Responsibilities

Core Responsibilities

• Monitor and update the departmental Project Tracker.

• Support the roll-out of the BI Department Communications Plan.

• Coordinate and arrange Trust-wide networking and training events.

• Assist with operational processes for new requests and issue resolution.

• Organise, facilitate, and minute project meetings, including SMT sessions.

• Draft project-related correspondence and materials.

• Manage stakeholder communications effectively.

• Produce and distribute accurate meeting minutes.

About Central and North West London NHS Foundation Trust

Central and North West London NHS Foundation Trust (CNWL) is seeking an enthusiastic and proactive Project Support Officer to join its Business Intelligence Department. The role supports projects that promote data-led improvements across the Trust.

Working closely with the Senior Management Team, Analysts, and Data Engineers, the Project Support Officer will ensure the smooth delivery of projects and operational processes by coordinating activities, maintaining trackers, and supporting communications.

Key Responsibilities:

• Coordinating project activities and maintaining accurate records.

• Organising meetings, preparing agendas, and taking minutes.

• Supporting communications and engagement across the Trust.

• Assisting with planning and delivering events, workshops, and training sessions.

• Providing administrative and stakeholder support.

Ideal Candidate Profile:

• Excellent organisational and interpersonal skills.

• Proficiency in IT systems, particularly Microsoft Office (MS Project desirable).

• Ability to manage multiple priorities independently.

• Strong communication and teamwork abilities.

• Professional approach when liaising with stakeholders at all levels.

What the Trust Offers

• Comprehensive induction and ongoing training.

• Professional supervision and support from an experienced team.

• Opportunities for personal development in a dynamic environment.

Detailed Job Description

Project Coordination and Oversight

• Support the Director and Assistant Director of Performance, Information & Business Intelligence in coordinating project resources.

• Assist the Project Manager and Senior Team in maintaining project trackers and review processes.

• Collate and manage documentation such as plans, risk logs, and issue logs.

Stakeholder Engagement and Customer Support

• Act as a first point of contact for stakeholders.

• Provide responsive support and signpost queries to appropriate leads.

• Support satisfaction assessments and improvement actions.

Administrative and Secretarial Support

• Prepare agendas, draft correspondence, and take accurate minutes.

• Organise meetings, training sessions, and departmental events.

• Coordinate scheduling for SMT meetings and facilitate team updates.

Communications and Information Management

• Assist with drafting and distributing departmental communications.

• Maintain content on Trustnet and SharePoint pages.

• Collate feedback from workshops to inform service improvements.

Reporting and Data Management

• Prepare reports and performance metrics for SMT.

• Maintain accurate project trackers and departmental records.

Collaboration and Continuous Improvement

• Work collaboratively with administrative teams across directorates.

• Participate in Trust-wide meetings and share best practices.

Professional Standards

• Manage queries professionally and exercise discretion.

• Prioritise workload and maintain effective organisation.

• Be fully conversant with MS Project and related tools.

Training and Development

• Support induction of new staff.

• Participate in supervision, appraisals, and training sessions.

Other Responsibilities

• Model CNWL values and ensure compliance with governance standards.

• Maintain confidentiality and adhere to health and safety regulations.

• Provide flexible support to meet service needs.

Note: Duties may evolve to meet the changing needs of the Trust and Department.

Person Specification

Education and Qualifications

Essential:

• GCSE English and Maths (Grade C or above) or equivalent.

• RSA 3, NVQ 3, or equivalent secretarial experience/qualification.

Previous Experience

Essential:

• Significant experience in administration or secretarial roles.

• Experience in front-line customer service.

Desirable:

• Previous experience within NHS or social care services.

• Experience in communications, minute taking, and report writing.

Skills and Knowledge

Essential:

• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).

• Numeracy skills and ability to present data clearly.

• Excellent written and verbal communication skills.

• Ability to prioritise workload and multitask under pressure.

• Knowledge of confidentiality principles.

• Effective organisation and record management skills.

Attitudes and Personal Characteristics

Essential:

• Self-motivated and collaborative team player.

• Strong stakeholder focus and adaptability.

• Detail-oriented with a problem-solving mindset.

• Self-aware, professional, and willing to learn.

Disclosure and Barring Service Check

This post falls under the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure and Barring Service (DBS) check for previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers requiring Skilled Worker Visa sponsorship are welcome and will be considered equally.

From 6 April 2017, Skilled Worker applicants entering the UK must provide a criminal record certificate for any country they have lived in for 12 months or more over the past 10 years.
Further information is available on the UK Visas and Immigration website.

How to Apply

If you’re interested in this role, visit the official CNWL NHS Foundation Trust website for full details — click here to apply now.